On a recovery job, you hand a complete stranger every piece of information you have ever sent or saved: your account credentials, all your photos, your clients' confidential information, etc. (things that you would never send via email). Below are the individuals who will touch it; its path from your house; and what they plan to do with it afterwards. This is documented in detail prior to sending any material.
Easy Data Recovery Ltd has been registered as an organisation with the Information Commissioner's Office (ICO) under number ZC173784 and each job will run within the legal boundaries of UK GDPR. This isn't just something to put in the bottom of the page: it means there is a regulator you can report issues to if you want, the legal grounds we need to prove our right to process your information, and rules on how we use your information regardless of who is watching us.
In practice, your data will be accessed no further than required by recovery needs, nor for any reasons outside of those needed for recovery. Engineers will access files simply to verify whether a recovery has been successful (that is, the document opens; the photograph renders; the database mounts), and there are no copies made for any additional or unrelated reasons. The information is neither saved past completion of the work assignment nor transferred to anyone but you. A signed NDA is available on request, at no charge, before you send anything.
The one thing most significant to understanding how your data is processed is who processes it: us and no-one else. All recoveries are performed in-house by our technicians; no recoveries have been contracted out to another firm since the founding of Easy Data Recovery. And, no recoveries have ever been sent overseas.
This is different from the way much of this industry does things. Many firms send devices off to the cheapest quote each week, often outside of their home country; and the agreements they make to you as stated on their first website cease upon delivery to the next recipient. Thus if a firm cannot plainly tell you who will actually handle your device, you should ask them, as well as us and all others under consideration.
Upon receipt, be it hand-delivered into our offices located at Tay House, 300 Bath Street or sent by insured post, your device will be logged. It receives a reference number, a written record of the condition of your media, and a log documenting all interactions with your device.
In addition, for our forensic and legal work, this information is formally documented through a process known as write-blocked imaging. This process creates a verified "hash" which confirms that the copy created is identical to the original media. A court-ready report that stands up to being questioned will also be provided. For standard recoveries, while still adhering to the same level of discipline regarding documentation, this documentation is not required, because we understand that the ability to provide such documentation exists due to the disciplined manner in which we perform all recoveries.
Your recovered information will be transferred to new, encryption-capable media or via a secure download link. Your file recovery information will then be stored for a brief period of time only so that you may verify that you received all of your desired items. Once verified, they are securely destroyed. If you would rather this happened as soon as you have your files, just say so and it will be done.
You will get the original device back unless you tell us to do otherwise. If you would like the original to be destroyed (a failed drive from a business can be a liability if it sits on a shelf), certified data destruction with a certificate for your records is also an option. Businesses in regulated sectors tend to want that, but everyone else is welcome to it too.
Yes, you can be sure that it is. Easy Data Recovery Ltd is registered with the ICO (ZC173784), and follows all requirements of the UK GDPR. Access to your data will be limited to what needs to be done in order to recover it; none of your data will ever be duplicated or used for any other purpose than for your data recovery. None of your data will ever be given to anyone but you. If a signed non-disclosure agreement (NDA) is required, it's available from us at no cost.
Never. All recoveries are completed in-house by Easy Data Recovery Ltd engineers. We do not outsource work or have any subcontractors, nor will we send anything outside of the United Kingdom. This is how we are able to promise that it will be our employees handling your files.
The recovered data will be retained for a short time period in order for you to verify that all relevant files are contained therein. Following this verification, we will securely destroy (on your behalf) the recovered data upon your instructions. If you would rather it went immediately, just say so and it will be done. Certified destruction of the original device containing the recovered data is also an option.
Yes. Each piece of equipment is assigned a reference number upon entering and has a documented handling record to track who touches it and when. The records for all legal and forensic work are then turned into reports for use in courts.
Once you have a quote, drop off your device at Charing Cross or post it in and our data recovery will begin based upon your instructions and you can continue to control your project until completion. Our data recovery process: five steps, no surprises, one honest bench.