In a town built as Scotland's first 'new town' with a clear ethos of 'things just working', a sudden loss of use of your drive is an affront to the whole EK philosophy. A twenty-five minute journey from East Kilbride to Glasgow to solve this problem begins with a free diagnostic service.
The centre of East Kilbride is 20–25 minutes on the A725/M74 down to Glasgow's city centre; Tay House sits just off the M8 at Charing Cross. As for the train, the rail option will allow you to travel from East Kilbride station directly into Central. And as for the last option: no need to look at a calendar, insure it and send it by trackable post with the drive turned off and padded; it may arrive less stressed than many drivers.
In general, the types of work we receive from EK are relatively functional; this includes office equipment from industrial sites (Kelvin and College Milton), home-office laptops from residential areas and network attached storage devices which serve as the family safe. It is new-town efficiency applied to recovery: diagnose, quote, fix, done.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
It makes no difference what your postcode is in relation to time. A typical job with one hard drive (including image) should be completed in approximately 3–5 working days once it arrives at our premises. The complimentary diagnostic will generally be carried out within a day of us receiving the hard drive. If you are experiencing an urgent problem that requires priority service then please advise us when you telephone.
No. Honestly, we do not think that anyone would be interested in sending a failing hard drive on a courier's rounds in a van. We can therefore provide you with the two safest options; either to have it delivered by hand directly to Bath Street or use an insured, tracked postal service, both options will ensure that the drive is safely cushioned, powered down and accounted for at each point during delivery.
Please contact us for a quote (phone or form) before dropping off/posting your unit. Please turn it off, pad it securely and select how to send it to us: either bring it to us at Tay House, 300 Bath Street (Monday to Friday, 9am–5:30pm, no need for an appointment) or insure and track delivery via post from East Kilbride. Regardless of which method you use we will diagnose your unit for free and provide a written quote prior to making any decisions.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.