Doonhamers are eighty road-miles from our counter, which sounds like a disadvantage until you notice the mail covers it overnight for the price of a coffee. From Dumfries, data recovery is a packing job: power off, pad well, post insured — and let the free diagnosis meet the parcel.
The drive up is the A701 or A76 to the M74 and in — a solid hour and three quarters, lovely and long. The train runs Dumfries to Glasgow Central via Kilmarnock in similar time. Which is why the south-west’s standard route is the padded, insured, tracked parcel: posted from Dumfries by afternoon, on the bench next morning, no windscreen time spent.
Dumfries and Galloway sends the countryside’s full range: farm-office machines with subsidy records and stock books, tourism and photography businesses with seasons on their cards, town-firm servers, and family archives from houses with real history in the lofts. Distance is invisible on the bench — same free look, same written figure, same no-fix-no-fee.
Whatever arrives, the terms don’t move with the postcode: a free diagnostic first, a fixed figure in writing before any work — £250 + VAT for cards and sticks, £300 + VAT for any single drive, from £500 + VAT for RAID, NAS and servers — and on most jobs, no recovery means no fee. Every job is handled in-house by our own engineers and your data never leaves the UK.
Yes — tracked services from Dumfries land with us next working morning as dependably as parcels from Paisley, and a powered-off drive is a robust traveller when padded properly. Photograph the packed box, keep the tracking number, and the distance stops being a factor at the post-office counter.
You’d owe the return postage and nothing else — the diagnostic is free and no-fix-no-fee covers most single-device jobs, so an unrecoverable drive costs you two parcels, not a bill. We’ll also tell you the realistic odds after the free look, before you decide anything at all.
Power it down, pad it well, and choose your route — the counter at Tay House, 300 Bath Street (Mon–Fri 9am–5:30pm) or insured, tracked post from Dumfries. Either way it’s diagnosed free and quoted in writing before anything is decided.