Without being part of the city, Bishopbriggs has a natural flow with the beat of the city and when your personal or home office drive gets out of sync due to failure, you don’t have to endure a long journey as it will only be a 15-minute trip. Turn off power first; that's all there is to it.
The route from Bishopbriggs couldn’t be much easier; the A803 leads directly into the city. In light traffic it’s a 15-minute drive to Charing Cross. Alternatively you can catch the train at Bishopbriggs station and get into Queen Street and onto Bath Street within minutes. Or you can post your drive as usual: insured, tracked, padded and in the same morning queue as everything else.
The casework here includes, as you would expect, the commuter town family laptop which has all of the admin and photographs alike. Home office machines doing real business are also included, as well as SD cards from holidays and touchlines. External devices were always "the backup" until they weren't. Each item: imaged once, gently, then everything is done on the copy.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
Absolutely, once you have a quote. We will be open from 9am and that way you can drop off the device before work and then collect it with the recovered files once complete. It's worth noting that same-day recoveries are rarer than folklore suggests: single-drive jobs generally take 3–5 working days, as we perform the imaging process gently. The free diagnostic report will give you an accurate idea of how long it will take before you make a commitment.
Perfect timing: new noises are typically an early sign of issues with the hard drive. Drives will most likely be recoverable at this point and for less money than if you had waited until they were causing problems. Make a copy of your truly irreplaceable data (if possible) as soon as possible, preferably in one smooth run through your system. Then have it evaluated by us for no charge. We've never heard "too early" when bringing something into our lab.
Please request a quotation from us prior to posting or dropping off your device either by telephone or using our on-line quotation form. Then switch the device off, pad it thoroughly, and select your delivery option: either by posting insured, tracked from Bishopbriggs to our postal address or deliver in person to Tay House, 300 Bath Street, Monday–Friday 9am–5:30pm (no appointment necessary). In all cases we will diagnose free of charge and provide written quotations for all options prior to taking any action.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.