Many businesses run out of Lanarkshire's county town, and many keep their business data stored on drives that have been overdue for replacement for two years. So when one finally dies, it is just a lunch hour round trip from Hamilton to Bath Street.
The run is simple: M74 from junction 6 to M8 and then exit at Charing Cross; twenty to twenty-five minutes under normal traffic conditions, with Tay House visible from the slip road. The trains from Hamilton Central and Hamilton West come directly into Glasgow Central station. And no need to travel, as your padded and insured package from Hamilton will arrive the following morning and be added to the same queue.
Hamilton sends us the complete Lanarkshire combo: payroll servers from firms along the M74, college laptops, race day photos stored on an SD card, and the household external drives which have held everything in disarray since 2011. The same procedures are applied to every item: images first, then repairs, always done to the replica.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
Call first (0141 404 0294) because with servers the ten minutes before anybody touches the disks matter most. We will tell you what to photograph, what to pull and what to leave alone. Also, whether the priority track fits. Next, remove every member disk from the server and bring all the disks regardless of order.
There isn't a mileage charge; the bands are the bands: £250 + VAT for cards and sticks, £300 + VAT for any individual disk, multi-disk systems are quoted from £500 + VAT. The only Hamilton-specific costs are postage/fuel, and the diagnostic is free whatever you go for.
Before you drop off your device at Tay House or post it to us from Hamilton please get a quote by phone or with the form first. Then power down the device, pad well and choose how you want to send it: either in person to Tay House, 300 Bath Street (Mon–Fri 9am–5:30pm, no appointment required) or insured tracked post. Both ways it is diagnosed free of charge and we will quote you in writing before anything is decided.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.