Two minutes of typing gets you an engineer’s first read on your failed drive, card or array — what likely broke, what it must not be subjected to in the meantime, and the fixed figure from our published bands. Free, no obligation, answered by a person.
Modelled on the failures that come across our bench most often. Everything you tap stays in your browser — nothing reaches us unless you choose to make contact.
Most damage in this trade happens between the failure and the professional look — the restarts, the scans, the “one more try”. The diagnostic short-circuits that window: describe the symptoms below and the reply tells you the safe path before anything else spends your odds. It’s free because it protects the drive — and honestly, because informed customers make better decisions than frightened ones.
The price tracks the device, not a guess at how much you have lost. Every job starts with a free diagnostic and a written figure — and on most jobs, nothing to pay unless it works.
A couple of taps gives you the probable fault, what to do right now to protect the data, and an indicative figure before you speak to anyone.
If it is inside a computer, take the drive out and send the drive only — a local shop will do it in minutes. Drop it at Tay House, 300 Bath Street, or post it insured with the printable form enclosed. The proper diagnostic is free, and your exact price follows in writing.
Give the quote the nod and the recovery starts — in-house, never outsourced. Your files come back on fresh storage or a secure download, and on most jobs there is no fee unless it works.
Skip the steps and say it in your own words — a real person reads it and replies, usually inside the hour on a working day.
We'll be in touch shortly. If it can't wait, call 0141 404 0294.
A real engineer reads it — not an autoresponder — and you get a reply with an initial read on the fault, what to do right now, and how to get the device here. Office hours it’s typically quick; genuine emergencies should ring 0141 404 0294 as well as writing.
We can triage from it — symptoms, noises and history narrow the fault family remarkably well, and they tell us what the device must not be subjected to meanwhile. The full diagnosis happens on the bench, free, once the device arrives; the form’s job is a fast, safe first read and the right next step.
Nothing — no fee, no obligation, and no sales calls forever after. You’re buying information with two minutes of typing: what likely failed, what it’ll cost from the fixed bands, and whether it’s worth proceeding. Plenty of people use exactly this to decide the files aren’t worth it, and that’s a fine outcome too.
Please — it changes the plan. Recovery software run, cases opened, boards swapped, freezer visits: no judgement, just physics we need to account for. The one thing to do before typing: power the device down and leave it down.
Ring 0141 404 0294, Monday to Friday 9am–5:30pm, and describe it out loud — same free triage, same straight answers. Out of hours, the form above is read first thing, and genuine emergencies get called back on the priority track.