You'll get an engineer's first assessment of your damaged drive, card, or array after two minutes of typing. You'll also find information regarding what may have gone wrong, what the damaged unit should not be exposed to in the meantime, and the fixed cost for your recovery based on our published rates. It's free and there is no obligation. A person will respond to your enquiry. Is your business down right now? Please skip the form and simply pick up the telephone to place an order for emergency data recovery.
Based upon the types of failures we see the most frequently. Everything you tap stays in your browser: we do not collect any of your input data unless you specifically request assistance from our company.
There are many different ways that damage occurs in this industry; however, the majority occur between when the failure occurred and when a professional evaluates the problem. Damage can be caused by restarting the computer to attempt another access of the failing system, scanning the drive for possible errors, or even just attempting "one more time". Our diagnostic process eliminates these potential risks: provide a description of the problems you are experiencing, and our response will tell you what steps to take to safely proceed prior to losing additional chances. This process is free as it helps protect your drive (and honestly, because informed consumers typically make better purchasing decisions than frightened ones).
The cost is based upon your device, not an estimate of how much data you have lost. Every job starts with a free diagnostic and a written quote, and on most jobs you do not pay unless it works.
A few clicks will give you likely faults, immediate actions to take to save the data, and an estimated cost prior to speaking with anyone.
If the drive is inside of a computer, pull it out and send the drive only. A local shop can do it in minutes. Once you receive a quote from us via phone or using the form above, drop it off at Tay House, 300 Bath Street, or post it insured using the printable form enclosed. Diagnostics are free. Your exact price will be sent to you in writing.
Quote approved, recovery begins: in-house, no outsourcing. Files are returned on new storage or via safe download. On most jobs there will be no charge without a successful recovery.
Skip the steps; express the information in your own words: someone will read it and reply to you, usually inside the hour on a working day.
We'll be in touch shortly. If it can't wait, call 0141 404 0294.
One of our real engineers will look at it, not an autoresponder, and we will give you a response which gives an immediate view of your problem, what to do next, and how to get the item to us. We usually respond quickly in office hours, but if this is a serious emergency please also telephone 0141 404 0294.
We can do some triage with it. Symptom descriptions, noise patterns, and histories will all help narrow down a family for the possible faults that may have occurred in the device. They do this remarkably well. They also give us a pretty good idea about what to avoid putting the device through until we get it. Once we receive the unit we will be able to complete a full diagnosis at no charge on the bench. The form is there for a fast, safe first read and the right next step.
You are under no obligation to submit your project or purchase anything. There is no charge for this service, and no sales calls afterwards. You will simply be purchasing valuable information (in just 2 minutes) as follows: What was likely wrong? What would fixing it cost based on our fixed price bands? Is it worth continuing? Plenty of people use this to decide the files aren't worth it, and that is a fine outcome too.
Please. It changes the plan. We need to account for all the physics of recovery software runs, cases opened, boards swapped and freezer visits: no judgement. Just physics. The one thing to do before you type: power down the device and leave it down.
Phone 0141 404 0294 (Monday to Friday, 9am–5:30pm) and explain your case aloud: same free triage, same direct answer. Outside office hours the online form will be reviewed first thing, and you will be called back as a priority if this is a genuine emergency.