No corner of data recovery attracts more fantasy than cryptocurrency — because the stakes are visible to the penny and the desperation is real. So this page is deliberately unglamorous: three situations we genuinely recover, one we sometimes can, and the ones nobody can, named plainly. If a firm promises more than what follows, hold your coins and your wallet tighter.
Most real wallet recoveries are ordinary data recovery wearing an expensive hat. The wallet.dat on a failed drive — the old PC that won’t boot, the external that clicks — is a hardware job: image the drive, extract the file, done. The deleted wallet follows deleted-file rules: recoverable until overwritten, so the machine must stop now. The forgotten computer — “I mined a bit in 2013 on something in the loft” — is a search-and-extract across whatever media surfaces, and it succeeds more often than the mockery suggests.
In every case the deliverable is your wallet file or keys, intact and yours — we never need, take, or hold the funds themselves.
A wallet whose password you partly remember — the base word, the family of variations, the era of your habits — defines a finite search space, and professional tooling can work through your own candidates systematically at serious speed. That is legitimate and bounded: it finds keys that exist within what you remember. What it is not is code-breaking — the same tooling against a truly unknown strong passphrase faces mathematics that does not negotiate, and we scope the difference honestly before any engagement.
Bring every fragment of memory to that scoping call: patterns, old passwords, keyboard habits. The fragments are the search space.
A lost seed phrase with no backup and no device: unrecoverable — the phrase is the wallet. Funds sent to a wrong or burn address: gone; the ledger has no undo. Coins on a collapsed exchange: a legal claim, not a data job. A strong passphrase with genuinely no memory of it: see the mathematics above. Anyone selling hope against this list is selling the hope, not the outcome — usually for an upfront fee. Our version: a free, honest scoping of which category you’re in before a penny is discussed.
Because these jobs vary enormously in scope, the price is quoted individually — in writing, after the free assessment, before any paid work begins. Everything starts with a free diagnostic, the figure goes in writing before work begins, and on most jobs nothing is owed unless the data comes back. No hourly meter, no evaluation fee, no percentage of what the files are worth.
Yes — this is the classic genuinely-recoverable case. The drive is treated as any failing patient: imaged gently after repair, the wallet file located and extracted, everything verified. The value inside changes our care, not the method. You keep custody throughout; we recover files, never funds.
No — pricing is for the work, quoted in writing after the free assessment, whether the wallet holds pennies or a fortune. Percentage-of-holdings pricing creates exactly the wrong incentives around exactly the wrong data, and it’s a habit of the fantasy end of this market. Fixed scope, fixed figure, your keys stay yours.
Genuinely, yes — a single missing word is a small, checkable space, and one of the few seed situations with a real recovery path. Two missing words is vastly harder; three or more approaches the impossible list. Word-position knowledge matters too. Bring exactly what you have and the scoping will be arithmetic, not hope.
Fair question, and structure answers it better than promises: work happens on images, extraction is documented, the recovered wallet or keys are handed to you for the funds to be moved by you — ideally immediately, to a fresh wallet only you control. We advise that sweep as standard practice. Custody never transfers here.
Two honest routes, no vans. Hand the device in at Tay House, 300 Bath Street — right at Charing Cross, two minutes off the M8 — Monday to Friday, 9am–5:30pm. Or wrap it well and send it by insured, tracked post from anywhere in the UK. The work is done in-house by our own engineers, with a documented chain of custody, and your data never leaves the UK.
One free scoping call sorts recoverable from wishful — before any fee, any courier, any hope invested. Cryptocurrency wallet recovery for Glasgow: real routes only, keys returned to you, funds moved by you.