One number, one counter, one inbox: all of them reach the engineers who actually do the recoveries. Ring us (Monday–Friday, 9am–5:30pm) on 0141 404 0294, or send a message below and get an engineer's reply with a quote; after that you can pop into our offices at Tay House, Bath Street.
The drop-off in Glasgow is located at the centre of the city at the end of Bath Street. This location is two minutes away from the M8 motorway at Charing Cross; it's about ten minutes' walk from Queen Street station or a short walk from Central station. Once you've received a quote, you can simply visit us during working hours (Monday to Friday, 9am–5:30pm) and bring your item(s) for diagnosis. There is no need to book an appointment; we will log your device into a recorded chain of custody upon receipt, and then carry out a complimentary diagnostic. If you wish to send items by post, please address them to Glasgow Data Recovery, Tay House, 300 Bath Street, Glasgow G2 4JR. All postal items should be sent insured and traceable, with your contact details inside.
Please get a quote from us (phone or form) prior to posting or dropping off your item. Please note we do not operate a courier collection service. In general you will not require this. Our single rule for either route is: if the hard drive is contained within a computer then remove it and send the drive only. The average computer shop should be able to assist you in removing the drive in a matter of minutes, thus allowing you to keep your machine.
After receiving a quote for recovery from your data storage media (such as a hard disk) simply hand-deliver the unit to Tay House, 300 Bath Street, Glasgow G2 4JR any day of the week, Monday to Friday, between 9am and 5:30pm. It's right next to Charing Cross, just two minutes off the M8 motorway. You do not need to make an appointment. In addition to the item(s) needing evaluation, please include your name, address, phone number, and email information so that we may contact you after processing the work order. The unit will be logged into a documented chain of custody at the counter upon receipt, and the complimentary diagnostic evaluation will follow. Please note that external hard drives are handled differently than all other types of data storage media. These units come as complete systems. For NAS systems, if possible, remove the individual disks from the NAS system and label each one with its bay. If this is not feasible, bring the entire NAS system. For RAID systems/servers, the individual disks must be removed from either the server itself or from their respective bays within the enclosure.
Once you get a quote for recovering your hard disk(s), please send us the drive via a trackable (and fully insured) postal service, from anywhere within the United Kingdom. Wrap the hard disk(s) securely so that they will not be able to move during transport, insert your contact information into the package for our return correspondence, and include the printable form below if possible. For all Macs utilising a Fusion Drive we would require both of the internal drives. NAS units: Please try to remove the individual disks and label them with the bays they come from before sending to us. If this is not feasible, please send the entire NAS unit. For all RAID arrays & servers: Remove the disks from the server / enclosure and clearly mark each disk with the corresponding bay number. We will email you as soon as it is booked in, and again when the diagnostic is done.
Let us know what went wrong and what you need back. We will generally contact you within the hour on any working day to let you know how we plan to proceed.
We'll be back in touch shortly. If it's urgent, call 0141 404 0294.
We just want to know the make of your device (and approximately its size) plus the symptoms you've been experiencing in your own words, that is, exactly what has happened (messages, noise etc.) plus any troubleshooting you've done to date. This will be sufficient to allow us to respond usefully. In an extreme case where your business has gone down, please make this clear in your message. Additionally, if possible please also contact us via telephone, as the priority track starts with a phone call.
Tay House, 300 Bath Street, G2 4JR: once we give you a quote, please come into our premises with your drive (Monday to Friday, 9am–5:30pm) or send via tracked postal service.