When storage fails at a business, two clocks start — the data’s and the trading day’s — and serving companies well means respecting both. This page is for the Glasgow firm with a dead server, a crashed NAS or a director’s laptop that holds more than it should: what to do now, and what working with us looks like.
Power the failed system down cleanly and start nothing: no rebuilds, no reinstalls, no “quick look” from whoever’s handy. Photograph server bays before disks move. Then call 0141 404 0294 — the first conversation is free triage: what’s safe, what’s urgent, whether the priority track earns its premium for your situation, and exactly what to send.
The single most expensive sentence in business data loss remains “we’ll just reinstall the OS to get something running.” If the files matter, recovery comes first — reinstalls write over the very regions you need.
Business-down situations jump the queue: diagnosis within hours of arrival, imaging started same day, evenings and weekends on the priority track when the situation genuinely warrants it. Deliverables are shaped for restoration — databases verified mountable, VM files hypervisor-ready, permissions preserved where the file system allows — and progress is reported by an engineer in plain sentences, not a portal.
Around the technical work sits the commercial kind: written quotes for sign-off, VAT invoicing, NDAs, and reports your insurer or board can actually read.
Glasgow business work has a familiar cast: the Dell or HP server whose second disk failed mid-rebuild; the Synology that was “the backup” until its volume crashed; ransomware across the shares; and the owner’s laptop carrying the accounts, the contacts and the last five years. All from £300 single-drive or £500 multi-disk bands, quoted in writing before work.
Of course — VAT invoices as standard, purchase-order references honoured, and quotes formatted for sign-off. Payment by BACS or card once you’ve seen what came back. If your process needs a supplier form filled in, send it with the disks and it’ll come back completed.
The data should — and the peace-making answer is imaging first. Once every disk is safely imaged here, your provider can attempt anything on the originals with nothing at stake. What loses businesses their data isn’t IT providers; it’s repairs attempted before copies exist.
NDAs signed without fuss as part of engagement. Handling is our own employed engineers only — no outsourcing, no partner labs — with media secured under documented chain of custody and everything staying inside the UK. ICO-registered (ZC173784), and happy to answer your DPO’s questions directly.
The free first call sorts urgency from panic and tells you exactly what to send. Business data recovery for Glasgow — imaged like evidence, invoiced like a grown-up supplier, returned ready for Monday.