The design of Cumbernauld is famous for being based on ease of travel. So it's no surprise that the most efficient useful journey possible of a failed hard disk from Cumbernauld will be 20–25 minutes down the M80 motorway. Powered off, wrapped in padding and bound for a complimentary diagnostic as opposed to yet another hopeful boot-up.
A drive down the M80 and onto the M8 will get you there. Off at Charing Cross. Tay House is only a couple of minutes after leaving the exit. There are trains that leave from Cumbernauld station to Glasgow Queen Street which is a few minutes away from Bath Street. As always the no travel option is available. Send insured & tracked post from any branch and it will arrive the next morning. Same queuing system as the walk-ins.
The jobs in Cumbernauld mostly come from an office or from a home-office: the business laptops that come from the Westfield and Wardpark estates, the NAS (network attached storage) purchased by a small business instead of a server, and household machines that hold the lot. Whether it is a new town or an older community, there are the same types of failure modes; therefore, the fix is the same: take one gentle image, then do everything on the copy.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
Just send the disk(s) if possible, as it is just the disks that are needed for the recovery. If the disks cannot be removed from the NAS then please send the complete NAS. Get a quote before sending your data storage devices. Number each of the bays (if you remove them) with a marker. Always power down all devices first. Above all, don't let anyone press the reset or "repair" options on the way out the door.
That is exactly the design. The test is at no charge; the figure comes into being in writing prior to starting on your project; and, if you determine that your files are not worthy of the band, you only pay for postage back. Many Cumbernauld customers have utilised the "free look" just so they could make that determination.
If you want to post or drop off your device, we would like you to first request a quotation either over the telephone or via our web site form. Once this has been done, please ensure that the device is switched off, wrapped up carefully and then decide on how you wish to get it to us: either use our counter at Tay House, 300 Bath Street Monday to Friday 9am–5:30pm (no prior booking required) or send it to us using insured, trackable post from Cumbernauld. Irrespective of which method you choose your device will be fully diagnosed free of charge and a written quotation produced as to what work is needed before we can proceed.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.