The Southside's unofficial capital has a large number of laptop screens that are often visible in café windows as well as archives in many tenement flats, and if one of those hard drives suddenly stops working, the solution to get your files back is just 15 minutes from where you are. Turn it off first; you can have that cup of coffee later, but the platters can't wait.
From Shawlands railway station you can travel directly to Glasgow Central Station via the Cathcart Circle railway line. Bath Street is a short walk from there, so if you are prepared to leave your car behind, you will be at our counter within approximately forty minutes. However, by car, follow Pollokshaws Road or take the first junctions of the M77 motorway. The journey time to Charing Cross will then take around fifteen minutes when travelling during off-peak hours. G41's post offices also make the parcel route as easy here as anywhere: insured, tracked and on our bench the next morning.
The south side has its own feel to casework; we have freelance and creative machines from the coffee shop / office economy, four generations of tenement photos from the same close, small-shop tills & back-office PCs from Kilmarnock Road and the student laptops that are in the flat blocks between the parks. It all gets the same treatment: we image it once, gently, and then do every repair on the copy.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
Fast: once you have a quote, you can drop it powered off at Tay House for the free diagnostic which usually takes less than one working day. Then, we will give you your figure in writing straight away. The data is almost always longer lived than the equipment; however, what does shorten the odds is when there has been a week of hopeful restarts prior, so stop those today.
There isn't, honestly. The main reason we like having only one counter is because it keeps the 'chain of custody' as short as possible and keeps all the work in-house. From the Southside, our counter (Tay House) would be a 15-minute trip away; Tay House, 300 Bath Street, Mon–Fri, 9am–5:30pm, no appointment needed, once you have a quote. Alternatively you could also just post it to us insured.
Please call us for a quote or fill out our quote request form prior to dropping off or posting your unit. Then shut down your unit, cushion it very well and make your choice of how you would like to send your device: either come see us in person during the business week at Tay House, 300 Bath Street (Mon–Fri 9am–5:30pm, no appointment necessary) or via an insured, trackable postal method from Shawlands. Regardless, we will diagnose your unit at no cost and provide a written estimate prior to making any decision.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.