Under the Rock, data loss looks the same as everywhere else — a drive that clicked once and went quiet, a laptop that won’t wake, a card the camera suddenly can’t read. The difference Dumbarton enjoys is a genuinely pleasant route to the fix.
The drive in follows the river — A82 to the Expressway, thirty to thirty-five minutes to Charing Cross on a fair run. Dumbarton Central and East stations put you on the North Clyde line straight into the city. And for the no-journey option, the padded insured parcel from any Dumbarton counter joins the next morning’s queue like everything else.
Vale-and-Rock casework spans the area’s character: distillery-and-industry business machines, tourism-season photography by the terabyte, school and college laptops, and household externals holding every picture since film ran out. The method is constant whatever arrives — one careful image, then all work on the copy.
Whatever arrives, the terms don’t move with the postcode: a free diagnostic first, a fixed figure in writing before any work — £250 + VAT for cards and sticks, £300 + VAT for any single drive, from £500 + VAT for RAID, NAS and servers — and on most jobs, no recovery means no fee. Every job is handled in-house by our own engineers and your data never leaves the UK.
Neither should “try software” on it — each mount attempt on a corrupt card risks frames. Stop shooting on it, cap it, and send or bring it as-is; cards are £250 + VAT with the same free-look-first terms, and shoot recovery is carved frame by frame from an image.
We’ve yet to meet it in the wild — IDE relics, laptop drives from defunct brands, early externals with forgotten connectors: the bench keeps the adapters and the patience. Old media often reads beautifully once handled correctly; bring what you have and let the free diagnostic say.
Power it down, pad it well, and choose your route — the counter at Tay House, 300 Bath Street (Mon–Fri 9am–5:30pm) or insured, tracked post from Dumbarton. Either way it’s diagnosed free and quoted in writing before anything is decided.