A Roman wall went right through Bearsden. Since then residents of Bearsden have been building collections of photographs and practice records. The trip to get an honest answer when the drive that holds one or both of those things becomes silent is about 20 minutes (less time than it takes to get the kids to school) and significantly quieter.
A short trip from Bearsden to Bath Street could be made; twenty minutes is the typical time for the run down through Maryhill, or alternatively you may choose to travel via the A739 Switchback. The Milngavie line also provides a convenient way of travelling directly from Queen Street station to both Bearsden and Hillfoot stations. Sending your drive by post suits busy diaries perfectly: insured, tracked, powered off, padded and on our bench the next morning.
In Bearsden, home-working professionals use their own MacBook or iMac for both work and home purposes. They have all of their business information recorded in either practice or consultancy files. Decades' worth of family photos were originally stored in individual photo albums but are now consolidated onto one external hard drive with no duplicate copies. It's commonplace that everything will be discreetly handled, and it is also standard practice for a free diagnosis to be done prior to discussing any figures.
No matter what device arrives, the prices do not change based upon your postcode. There is always a free diagnostic first. The fixed price of the recovery will be agreed to in writing prior to any work. The price is £250 + VAT for cards and sticks. Single drives cost £300 + VAT. RAID systems, NAS devices, and server hardware cost from £500 + VAT. In addition, in most cases you only pay if we have recovered your lost data. All data recovery jobs are completed in-house by our own employees (engineers), and your data never leaves the UK.
Yes, we have methods to recover from spinning-drive iMacs, MacBook drives and Fusion machines, a different one for each, at flat prices. The one exception to this rule is if you are using an Apple computer that has soldered storage (the T2 and Apple Silicon era), which isn't work we take on. The free assessment we provide will tell you so straight away. Don't keep restarting the computer. This will cause a failing drive a lot of damage.
As the default, not an extra: our company does all of its own work in-house with our own engineers (we don't outsource), we store your media safely and we never send your data outside the United Kingdom. If you are required to have an NDA for any reason, please let us know when you bring your files in. We will sign one for you immediately upon receiving them.
Before you drop off your device or send it by post, we will provide you with a quotation after you first contact us on our telephone number or via the quotation form. Next, we ask that you switch your device off and wrap it in packaging material so as to prevent damage during transit. You can then either bring your item to us in person at Tay House, 300 Bath Street, Monday to Friday 9am–5:30pm without prior appointment, or you may send your item to us via insured, tracked post from Bearsden. In both cases, there is no charge for diagnosis and all quotations will be provided in writing prior to taking any further action.
In every instance, all data recovery services, both diagnosis and imaging/data recovery, are performed at our Glasgow laboratory regardless of which city/region the client resides in.
Do not use your drive again. Each additional time you use your drive increases the risk that the remaining recoverable data may be overwritten. A faulty drive's head(s) are also at greater risk of coming into contact with its platter(s). If the system remains active, turn it off safely and then leave it turned off.
Do not run any data recovery software on the original hard disk. Most consumer data recovery programs create their own file indexes on the hard disk being scanned. While this typically does not harm a functioning hard disk containing deleted files, once the hard disk contains bad sector(s) or is mechanically failed, it will limit what was possible through data recovery efforts.
Do not open your drive. Even a small amount of dust entering a drive can damage the surface of the drive after only a few revolutions. If it has already been opened, tell us: it changes our approach, not our willingness to help.
Remove the drive where you can. Please send just the hard drive or SSD. We are not able to accept full computers (laptops/desktops). All computer shops can remove the internal drive from a system within minutes. External drives are the exception and need to be sent complete. Please include the external case/enclosure when sending the drive. This is because many external enclosures contain the bridge board which contains the encryption key. If the drive is sent without the case, then the drive will appear blank/unformatted.
Our diagnostic is free and is a real diagnostic. Our process involves putting your drive on the bench, not through a script, and identifying the type of fault. At this time, we determine if the media on your drive is stable enough to be imaged, and what information may actually be recovered before we discuss cost.
You get a fixed price in writing before work begins. Not a price range or estimate that changes once the job has started. Once you see the fixed price, you decide based upon the price you see. In most cases, no payment is due if we cannot recover your data.
We image first then repair from that copy. Your original drive is read only once using the least invasive method possible with the equipment. Every single repair operation is performed on the image of your original drive. Using this method ensures that your original drive is never damaged further than necessary.
Every step of recovery is done in-house. Your drive will never leave our facility while being worked on. Your data will always remain within the United Kingdom. Once your recovery is complete, you will receive a list of files found on your drive so that you may review them prior to receiving your completed recovery. 30 days after you acknowledge receipt of your completed recovery, all copies of your data stored on our servers will be deleted securely.