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Case file · arrays

The rebuild that stalled at 62%.

Four disks, one hot spare, and a Friday-afternoon rebuild that died just past halfway — taking a Paisley firm’s file server down with the weekend approaching. The recovery is a textbook case in why arrays fail in pairs.

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// the arrival

Two lights, one lesson incoming.

The server arrived Monday morning — sent up from Paisley overnight, bays photographed and disks labelled by a commendably careful IT contractor. History: disk 2 had failed Tuesday; the spare kicked in; the rebuild crawled; then disk 4 dropped out at 62% on Friday and the volume went with it. Nobody had forced anything since — which, in RAID recovery, is the difference between a solvable puzzle and a scrambled one.

// the fault

Siblings fail together.

Nothing exotic: the disks were same model, same batch, same power-on hours — and a rebuild is the hardest week of a disk’s life, reading every sector of every survivor flat-out. Disk 4 had been quietly nursing pending sectors for months; the rebuild’s sustained load finished it. The array’s real state was now split across time: three disks consistent to Friday, one frozen at Tuesday, and a half-written spare muddying the middle.

// the fix

Image everything, rebuild nowhere.

All five disks — including the “dead” pair — were imaged individually first, the weakest on the gentlest settings. Disk 4 gave up nearly everything once read on hardware that doesn’t panic at slow sectors. Then the detective work: parameters confirmed from the metadata, the spare’s partial rebuild excluded, and the array solved virtually from the Friday-consistent set — parity filling disk 4’s few genuine gaps. The physical server was never asked to rebuild again.

// going home

Monday, 9am, payroll ran.

The reconstructed volume mounted cleanly; shares, databases and a decade of job files verified against the directory tree. Everything shipped back on encrypted media Sunday evening with a written account of which disks to retire (all of them, frankly — same batch, same age). Multi-disk band, quoted to the job at diagnosis, priority track because a business was down. The firm’s Monday started on time.

// your turn

Array down, rebuild stalled? Stop at one failure’s worth of luck.

The recoverable version of this story requires disks that haven’t been forced. Power down, label the bays, and send the set — from £500 + VAT, figure in writing before work.

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